Delivery & Returns

DELIVERY INFORMATION

How long will it take for me to receive my order?

Orders placed before 12 noon on a weekday will be despatched the same day on a 48 hour Royal Mail service. Larger/bulk orders will be despatched on a 24/48 hour Parcelforce service.

You will normally receive your order within 2 - 4 days (excluding Sundays and Bank Holidays). However, there may be times when it could take longer than the usual 2-4 days, e.g if a product is temporarily out of stock. If that is the case, we will always email you and keep you updated on the status of your order.

Can I upgrade to a faster delivery service?

Yes, if you would like to upgrade the delivery service to a next working day then you will have the opportunity to do this during the purchase process.

PLEASE NOTE: All orders are despatched in a timely manner, however there may be some circumstances where the courier or delivery company fail to complete their delivery in the time expected of them, this is particularly true at busy times of the year.

RETURNS INFORMATION

Returns are accepted on the following conditions:

We must be notified within 14 days of receipt that you wish to return the item.
If you have ordered an item incorrectly then you will be responsible for the return cost.
All returned items must be received back in new condition and the outer wrapper on DVDs must be intact.

You should contact us first before sending any item back for a refund as items returned without authorisation, damaged or the DVD wrapper removed or opened will not be eligible for a refund.

Contact us we are always willing to help

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