FAQ

Q: I have seen some of the products you sell on other websites at higher prices. Are you a genuine company and how can you afford to sell so cheaply?
A: We are a wholesaler and distributor of driver training products unlike most of the retail websites you may have seen.

Q: Do you take phone orders?
A: We are an online seller only which keeps our costs down and enables us to pass on the costs savings. If you need advice on any product please email us using the CONTACT US form and we will get back to you as soon as possible.

Q: How long will it take for me to receive my order?
A: Our free economy tracked delivery normally takes 2 to 3 working days to arrive. You will receive notification when your order has been posted.

Q: How much will I be charged for postage?
A: Nothing, unless you upgrade it to a paid for service.

Q: I am unable to checkout, the website keeps taking me back to the shopping cart.
A: This can happen if you are trying to checkout with 'out of stock' items in the shopping cart. Remove the items by clicking in the remove box next to the 'out of stock' item and then try again.

Q: I don't get an option to pay by PayPal/Credit/Debit card.
A: Currently we are only able to accept orders where the invoice and delivery address are in the UK. If you would like to place an order for outside of the UK you will need to call us on 01903 882299 and customer services will be pleased to quote.

Q: Why does my shopping cart not allow me to purchase more than a certain number of copies of a particular product?
A: It could be that the product you require is nearly out of stock, and maybe we only have a few copies of the product left in stock, in which case try reducing the quantity until you are able to checkout. Sometimes we have a limited special offer or deal that restricts the number of items you can buy at that price.

Q: My goods have not arrived yet when expected, what should I do?
A: Contact us for help. Please ensure you have your order details ready as we will need them to assist you. Before you contact us, it might also be worth checking with any other people in the delivery location in case they have taken it without telling you.

Q: I have just placed an order and now I realise I have ordered the wrong products, what should I do?
A: Notify us as soon as possible. If our offices are closed please send us an email.

Q: Do your prices included VAT?
A: Absolutely YES! If you are a VAT registered business you will be able to reclaim any VAT in the normal way.

Q: I have a question not answered here?
A: Please Contact Us we will be happy to help.